Last Updated: August 2026
1. Introduction
Welcome to Save Energies Ltd (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://saveenergies.co.uk/ or use our services as an energy broker, payment solutions intermediary, and business services provider.
Save Energies Ltd is registered in England and Wales under Company Number 15120542. Our registered office is located at 51 Queensfield, Swindon, England, SN2 7SS. We act as a Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following categories of data:
- Identity Data: Full name, job title, and company director details.
- Contact Data: Business email address, phone numbers, and physical business address.
- Commercial & Utility Data: Energy supplier details, current tariffs, utility bill copies, Meter Point Administration Numbers (MPAN), Meter Position Numbers (MPRN), energy consumption data, card processing statements, and broadband requirements.
- Financial Data: Bank account details required for direct debit mandates or commission verification.
- Technical & Usage Data: IP address, browser type, device information, and website interactions collected via cookies.
- Communication Data: Audio call recordings from telesales/customer service interactions, emails, and online query submissions.
3. How We Collect Your Data
We collect data through:
- Direct Interactions: Forms filled out on our website, phone calls, or direct email communications.
- Letters of Authority (LOA): Explicit consent forms enabling us to act on your behalf with utility suppliers.
- Third Parties: Energy aggregators, utility suppliers, and publicly available databases (such as Companies House).
4. How We Use Your Data & Legal Basis
We process your personal data under the following legal bases:
| Purpose / Activity | Type of Data | Legal Basis for Processing |
|---|---|---|
| Providing energy contract quotes & switching services | Contact, Commercial, Utility Data | Performance of a Contract / Consent (via LOA) |
| Setting up payment solutions & broadband contracts | Identity, Contact, Commercial Data | Performance of a Contract |
| Quality assurance, training, and dispute resolution | Audio Call Recordings | Legitimate Interest / Legal Obligation |
| Processing customer service inquiries & complaints | Identity, Contact, Usage Data | Legal Obligation / Legitimate Interest |
| Sending relevant marketing updates (B2B) | Identity, Contact Data | Legitimate Interest / Consent |
5. Sharing Your Data
To provide our commercial comparison and switching services, we may share your data with:
- Energy Aggregators & Wholesalers: Partner platforms (such as Online Direct) to source competitive energy rates.
- Licensed Energy Suppliers & Service Providers: Utility, merchant terminal, and telecom providers to execute contracts.
- Regulatory Bodies & Dispute Resolution Services: The Information Commissioner’s Office (ICO), Ofgem, and the Energy Ombudsman where required by law or for dispute resolution.
- IT & Cloud Service Providers: Secure web hosting, CRM, and communication platform providers.
We do not sell your personal data to third parties.
6. Call Recording
All inbound and outbound business calls may be recorded for quality control, compliance, and dispute resolution purposes. Recordings are stored securely and retained in accordance with our data retention schedule.
7. Data Security & Retention
We implement appropriate technical and organizational measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal data.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, regulatory, or audit requirements.
8. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request erasure of your data under specific conditions (“Right to be Forgotten”).
- Restriction & Objection: Object to or restrict the processing of your personal data.
- Data Portability: Request transfer of your data to another organization.
- Withdraw Consent: Withdraw consent at any time where processing relies on consent.
To exercise any of these rights, please contact us at account@savenergies.co.uk.
9. Regulatory & Complaint Escalation
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the UK data protection authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Website: https://saveenergies.co.uk/
Company: Save Energies Ltd
Email: account@savenergies.co.uk
Phone: 07988 522968
Address: 51 Queensfield, Swindon, England, SN2 7SS